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Privacy Policy

Your privacy and data protection are fundamental to our commitment atTheSuperMod

Introduction

At TheSuperMod, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Delivery address within India
  • Payment information and billing details
  • Motorcycle information (brand, model, year, variant)
  • Purchase history and order details
  • Customer service communications
  • Account preferences and settings

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Use Your Information

Order Processing & Customer Service

We use your personal data to execute sales transactions and manage your orders. This includes:

  • Processing and fulfilling your orders
  • Managing payment transactions
  • Providing customer service and support
  • Sending order confirmations and delivery updates
  • Handling returns and refunds

Legal basis: Contractual relationship and your acceptance of our terms and conditions.

Marketing Communications

With your explicit consent, we may use your contact information to:

  • Send promotional emails about new products
  • Share information about sales and special offers
  • Notify you about motorcycle parts relevant to your bike
  • Conduct market research and surveys

Legal basis: Your explicit consent (you can withdraw this at any time).

Personalized Offers

We create individualized customer profiles to provide personalized recommendations based on:

  • Your motorcycle model and preferences
  • Purchase history and browsing behavior
  • Product interests and wishlisted items

Legal basis: Your explicit consent for personalized marketing.

Legal Compliance

We process your data to comply with legal obligations, including responding to lawful requests from judicial bodies, regulatory authorities, and law enforcement agencies as required by Indian law.

Legal basis: Legal obligation to collaborate with competent authorities.

3. Information Sharing

We may share your information with trusted third parties in the following circumstances:

Delivery Partners: Shipping companies and courier services to fulfill your orders within India
Payment Processors: Secure payment gateways to process transactions
Service Providers: IT support, customer service, and analytics providers who assist our operations
Legal Requirements: Government authorities when required by law or court order

Important: All third-party service providers are contractually bound to protect your data and use it only for the specified purposes. We ensure they implement appropriate security measures and data protection standards.

4. Data Security & Storage

Security Measures

Your data is stored securely within Indian territory in compliance with local data protection regulations. We implement comprehensive security measures including:

  • End-to-end encryption for sensitive data transmission
  • Secure servers with advanced firewall protection
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Employee training on data protection practices

Data Retention

Your personal data will be retained for the time necessary to fulfill the purposes for which it was collected, and during any period in which legal responsibilities or contractual obligations may arise. If data has been collected for multiple purposes, we will apply the longest retention period required.

Password Security: If you have chosen a password for your account, you are responsible for keeping it confidential. Do not share your password with anyone. We recommend using strong, unique passwords and enabling two-factor authentication when available.

5. Your Rights

Under Indian data protection laws and our commitment to privacy, you have the following rights:

Access Your Data:

Request details about the personal information we hold about you

Correct Inaccuracies:

Update or correct any incorrect personal information

Delete Your Data:

Request deletion of your personal information when we no longer have a legal basis to process it

Withdraw Consent:

Revoke your consent for marketing communications or data processing

Object to Processing:

Oppose any data processing based on legitimate interest

Restrict Processing:

Limit how we use your data while investigating a complaint

Data Portability:

Request a copy of your personal data in a structured, machine-readable format

Lodge Complaints:

File complaints with relevant data protection authorities

6. Contact Us

For any privacy-related concerns, questions about this policy, or to exercise your rights, please contact us:

Data Protection Officer

Email: pallav2910@gmail.com

Phone: +91 9356944364

Subject: Privacy Policy Inquiry

Response Time: Within 72 hours

Business Address

TheSuperMod

India

Website: www.thesupermod.com

Quick Response: We are committed to addressing your privacy concerns promptly. For urgent matters related to data security or unauthorized access, please mark your email as "URGENT" in the subject line.